Privacy Policy

Last Updated: August 13, 2025

Welcome to FraudBD.com ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect (আমরা যে তথ্য সংগ্রহ করি)

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data You Provide to Us

When you register for an account, you voluntarily give us certain information, including:

  • Your name, email address, and phone number.
  • Your business or company name.
  • Password and other registration information.

Information You Submit About Customers

The core of our service involves collecting data about e-commerce transactions to prevent fraud. When you add a record, you provide information about your customer, which includes:

  • Customer's phone number (required).
  • Customer's address (we encourage providing only the area/thana, not the full street address).
  • Status of the transaction (e.g., "Returned," "Fraud," "Cancelled").
  • Name of the courier service involved.

By submitting this information, you confirm that you have a legitimate business reason to do so, in order to prevent financial loss from fraudulent activities.

Automatically Collected Data

When you access the Site, we automatically collect certain information, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This data is used for analytics and to improve our service.

2. How We Use Your Information (তথ্যের ব্যবহার)

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Provide our core service of checking customer history to prevent fraud.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Respond to your comments and questions and provide customer service.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information (তথ্য প্রকাশ)

The primary purpose of FraudBD.com is to create a shared database for e-commerce merchants. Your information may be disclosed as follows:

By an Information Search on the Site

When a registered user searches for a customer's phone number on our platform, the system will display the records associated with that number. This shared information includes the transaction status, partial address, and courier details that you or other users have submitted. Your personal identity or business name is not shown in these public search results.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, and customer service. They will have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Security (তথ্যের সুরক্ষা)

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices (আপনার অধিকার)

You have certain rights regarding the personal information we hold about you.

  • Access and Update: You may review, change, or terminate your account at any time by logging into your account settings.
  • Data Deletion: You can request to delete your account and the records you have submitted by contacting us. We will delete your information from our active databases, but some information may be retained in our backups for a limited period.

6. Changes to This Privacy Policy (নীতিমালার পরিবর্তন)

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us (যোগাযোগ)

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@fraudbd.com